Friday, October 8, 2010
We go to Royal Oaks Apple Orchard in Harvard, Illinois and have been going there for the last 6 years. This year we went there like every other and were EXTREMELY disappointed with the lack of apples they had and he quality of the ones that were still left. We decided to ask for our money back and just purchase the apples we knew were good in their store but were given a VERY hard time. After we were given our $ back we were approached by the Quality Control Man and he had a TON of excuses and never apologized. Instead he told us we were entitled to our opinion and when we called him out for putting flags on apples that weren't even ripe yet his response was 'the people would just pick them anyways" So he told us to go out in the orchard and try other apples in hopes that we would change our minds so we did. We really didn't find anything to our liking so we decided again to go and purchase them in the store. When we were walking to the store we noticed an unmarked bin full of apples and saw similar bins in the field and assumed they were for picking. So my three small children and my husband and I all tried these new apples and liked them. Suddenly we were approached by the boy that gave us our money back and he was yelling at us and pointing his finger at us telling us "Who do you think you are returning your bags and now you're taking apples from us!" We were in shock and tried to explain that we were not aware that they weren't for trying and he continued to badger us and basically calling us thieves. My daughter started to cry and I was so upset I was nearly speechless! The other man came over and told us we had been nothing but trouble and we needed to leave!!!! Apparently if you voice your dissatisfaction with their product this is how you are treated there! We were sent away in tears with no apology but instead just more ridicule! I will NEVER set foot in that place again!